This is referred to as an OBF (Out of Box Failure). Please return the item to your Store in its original packaging and we will gladly replace the item for you.
We encourage all our Customers to keep checking our website. It is also a great idea us to follow us on Facebook, Instagram and Twitter. These platforms are updated almost daily and will keep you up to date. More importantly, you can subscribe to our MINISO Newsletter and you will get all the Promotion Details directly in your inbox.
All Digital Products carry a 6-month Manufacturer warranty. If the product has a manufacturer defect, we will gladly replace the item for you at no cost. If, upon investigation, we find that the defect is caused by negligence, then unfortunately, we cannot replace the item for you.
Yes, that is part of our Online Digital Strategy for the future. All items will be the same price online as the traditional Stores. We have have online exclusive offers, so keep visiting our Website.
This has been brought to our attention. Our Country Product Manager is currently in talks with our Head Office and we will soon be marketing products aimed at specific skin types and skin tones.
Unfortunately not. We would rather prefer you speak to an in-store Assistant for advice before making a purchase.
We are terribly sorry that you experienced poor customer service at one of our stores. Please call head-office on 011-883 2785 or email firstname.lastname@example.org and we will do everything possible to make your experience with MINISO a truly memorable one.
Yes, If you are business minded and have the relevant requirements and finance in place, we will be more than happy to assist you with purchasing your MINISO franchise. You can call head-office on 011-883 2785 or email email@example.com for more information. You can also call or email Kenny MacKinnon on 083 386 6962 firstname.lastname@example.org and Isa Liang on 066 086 3947 (South Africa) / +86 1881 437 7649 (China) email@example.com directly for more information.
That would be great. However we have certain guidelines and requirements in place to ensure that each MINISO Store is compliant in terms of our Global Footprint strategy. Feel free to our call head-office on 011-883 2785 or email firstname.lastname@example.org for more information. You can also call or email Kenny MacKinnon on 083 386 6962 email@example.com and Isa Liang on 066 086 3947 (South Africa) / +86 1881 437 7649 (China) firstname.lastname@example.org directly for more information.
This is financial information and confidential. What we can tell you is that MINISO is the fastest lifestyle and fast-fashion Brand in the World, currently. There are a lot of news articles online to validate this. Our Global turnover and growth rates speaks volumes. It would be in your best interest to make an appointment with our Country Franchise Manager and discuss. You can call head-office on 011-883 2785 or email email@example.com for more information.
We are sorry about that, please send us an email to firstname.lastname@example.org with your Name, Surname and Email address that you used to subscribe, and our Webmaster will rectify this as quick as possible.
We generally advertise new merchandise online to allow Customers to browse items that are going to be available in store. We apologise for this inconvenience, but assure you that items will get to your store as soon as we can.
You cannot change your username, however you can change your password, just in case you forgot it. All you have to do is click on the FORGOT PASSWORD link and an email will be sent to you to change your password.