Frequently Asked Questions

Customer Purchases

The item I bought is not working

This is referred to as an OBF (Out of Box Failure). Please return the item to your Store in its original packaging and we will gladly replace the item for you.

How will I know when there are Promotions and Sales at MINISO?

We encourage all our Customers to keep checking our website. It is also a great idea us to follow us on Facebook, Instagram and Twitter. These platforms are updated almost daily and will keep you up to date. More importantly, you can subscribe to our MINISO Newsletter and you will get all the Promotion Details directly in your inbox.

What is the guarantee on Digital products?

All Digital Products carry a 6-month Manufacturer warranty. If the product has a manufacturer defect, we will gladly replace the item for you at no cost. If, upon investigation, we find that the defect is caused by negligence, then unfortunately, we cannot replace the item for you.

Is MINISO going to be selling Products Online?

Yes, that is part of our Online Digital Strategy for the future. All items will be the same price online as the traditional Stores. We have have online exclusive offers, so keep visiting our Website.

Your Beauty Section does not have much product for Dark-skinned People

This has been brought to our attention. Our Country Product Manager is currently in talks with our Head Office and we will soon be marketing products aimed at specific skin types and skin tones.

Can i return a product if I do not like it?

Unfortunately not. We would rather prefer you speak to an in-store Assistant for advice before making a purchase.

I was not happy with the Service at your Store

We are terribly sorry that you experienced poor customer service at one of our stores. Please call head-office on 011-883 2785 or email customerservice@minisolife.co.za and we will do everything possible to make your experience with MINISO a truly memorable one.

Franchise Info

Can I buy a franchise?

Yes, If you are business minded and have the relevant requirements and finance in place, we will be more than happy to assist you with purchasing your MINISO franchise. You can call head-office on 011-883 2785 or email franchise@minisolife.co.za for more information. You can also call or email Kenny MacKinnon on 083 386 6962 kenny@minisolifestyle.co.za and Isa Liang on 066 086 3947 (South Africa) / +86 1881 437 7649 (China) isa.liang@miniso.com directly for more information.

I would like to convert my current store to a MINISO Store

That would be great. However we have certain guidelines and requirements in place to ensure that each MINISO Store is compliant in terms of our Global Footprint strategy. Feel free to our call head-office on 011-883 2785 or email franchise@minisolife.co.za for more information. You can also call or email Kenny MacKinnon on 083 386 6962 kenny@minisolifestyle.co.za and Isa Liang on 066 086 3947 (South Africa) / +86 1881 437 7649 (China) isa.liang@miniso.com directly for more information.

What is the profit rate on a MINISO Store?

This is financial information and confidential. What we can tell you is that MINISO is the fastest lifestyle and fast-fashion Brand in the World, currently. There are a lot of news articles online to validate this. Our Global turnover and growth rates speaks volumes. It would be in your best interest to make an appointment with our Country Franchise Manager and discuss. You can call head-office on 011-883 2785 or email franchise@minisolife.co.za for more information.

Website Technical Issues

I subscribed but I am not receiving emails

We are sorry about that, please send us an email to help@minisolife.co.za with your Name, Surname and Email address that you used to subscribe, and our Webmaster will rectify this as quick as possible.

New Items not available in Store

We generally advertise new merchandise online to allow Customers to browse items that are going to be available in store. We apologise for this inconvenience, but assure you that items will get to your store as soon as we can.

How do I change my username and password?

You cannot change your username, however you can change your password, just in case you forgot it. All you have to do is click on the FORGOT PASSWORD link and an email will be sent to you to change your password.

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